TERMS & CONDITIONS

PURPOSE

These Terms and Conditions exclusively govern sales made by ITL STUDIO of Products offered to buyers acting as consumers (the “Customer(s)”) on the website and set out the conditions for ordering, payment, delivery, and management of any returns of products ordered by the Customers.

The T&C is binding on the Customer who declares that they have read and accepted them by ticking the “I accept the Terms and Conditions of Sale” box, before the implementation of the online ordering procedure.

PAYMENT

The Website offers payment by Credit Card or Debit Visa Card. When the order is finalized, ITL STUDIO will confirm payment by sending the Customer a summary email.

The prices displayed on the Website are expressed in euros, including all taxes. The costs of packaging, processing of the order, and carriage are indicated before confirmation of the order.

ITL STUDIO may modify the prices of its products at any time and without prior notification, particularly due to changes in the economic, legislative, or fiscal framework. Products are invoiced based on the rate in force when the Customer places the order.

Payment for purchases is carried out via the secure platform of Stripe.

For deliveries outside the European Union, the Customer must pay the customs duty and any other taxes due when products are imported into the country where the delivery address is located. All formalities related to the delivery are also the entire responsibility of the Customer. The Customer is solely responsible for checking the import options for the Products ordered with regard to the laws of the territory of the country of delivery.

CUSTOMER’S RIGHTS OF WITHDRAW

In accordance with articles L 221-18 et seq. of the French Consumer Code, the Customer can choose to cancel their order without having to provide any reason. They have the right to withdrawal in order to do this. They (or a third party designated by them) can exercise this right within a period of 14 days from receipt of the Product.

Before the expiry of this 14-day period, the Customer must inform ITL STUDIO of their decision to withdraw by sending an email clearly and without ambiguity explaining this decision by filling the WITHDRAW FROM at the bottom page with the order number to: [email protected]

The customer must return the Product, at their own expense (unless the product does not comply or presents a manufacturing defect), to ITL STUDIO, within 14 days following communication of their decision to withdraw.

ITL STUDIO strongly advises returning the products by Colissimo or LettreTracking. The Customer has the option to select the carrier of their choice.  As a consequence, it is recommended to obtain proof of this return, which supposes that the Products are returned by tracked parcel, or by any other means providing a definite date.

To be eligible a withdraw, your item must be unused, in the original packaging, and in the same condition that you received it. For health and safety reasons, we cannot accept returns for pierced earrings or Ear cuff. All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or withdraw.

It is not possible to replace or exchange returned products. A new online order must be placed.

To lodge a return please email [email protected]

REFUNDS

Refunds are offered up to 14 days from the date of your return has been processed by your dedicated ITL STUDIO. Any more questions, please email us via [email protected]

WITHDRAW FORM

Please complete and return this form only if you wish to exercise your right of withdrawal in relation to your order.