SHIPPING & DELIVERY

From €4 for Domestic Order in Metropolitan France

Free Shipping for Orders Over €80

*Note: Information on deliveries to the DOM and TOM overseas departments can be found in the World category

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From €8 for International Order outside of Metropolitan France

Free Shipping for Orders Over €100

*Note: On deliveries to the DOM and TOM overseas departments belong to the World category

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FAQs

Custom Taxes

Shipments to non-European Union countries may be liable for custom taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. ITL STUDIO is committed to taking care of all the required paperwork in order for the parcel to clear customs.

What if I entered a wrong address?

It is the customer’s responsibility to enter the correct shipping address before checkout. If you have put the wrong address, please contact us ASAP via email before the shipment is made. However, if a tracking number has already been issued, a ‘return to sender’ fee and further postage fee will be charged. 

What if I wanted to cancel the order?

If an order is cancelled after a tracking number is issued, a refund will be issued, minus the delivery fee applicable for shipping your order.

How long will my order take to be shipped?

All orders, except the personalized ones, are prepared within 3-5 working days after the order confirmation date. 

Are you still delivering as normal? - COVID-19 Situation

Our priorities as a brand is to ensure that you can enjoy your online order as quickly as possible. Due to the current situation, we cannot guarantee that delivery times will be met with the rigor and punctuality we strive to offer.